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FAQ's

What are the minimum vaccination requirements for dogs?
What is canine cough?
What vaccination does my cat need?
What does the Pet Resort feed the pets?
Why does my pet always lose weight at kennels?
What happens if the pet is not eating?
What bedding is provided?
What is the daily routine?
What if my pet is really stressed?
What if my pet is really unhappy?
What if my pet dies?
How does the Stafford Arrival and Departure Lounge work?

What are the minimum vaccination requirements for dogs?

Our minimum entry requirement is a C5 vaccination. This must be updated annually. If it is a first time vaccination for your pet it must be done 14 days prior to entry. Please see your vet for advice.

What is canine cough?

Canine cough is the “common cold” for dogs. At some time during your precious pet’s life they will get a dose of it, so here’s what you need to know.

Canine cough causes bouts of high pitched, honk-like coughing that will keep both you and your pet awake at night for up to 2 weeks. Onset of this bacterial disease occurs abruptly after contact with infected dogs. Some owners also note vomiting in their dogs, but usually their pets are just expelling a large amount of phlegm.

During an infection, dogs generally keep up their normal activity level and don’t feel too sick. There is no cure for canine cough except time. Canine cough is self-limiting and will generally clear up without any medication.

Owners should be aware of possible secondary infections, which may lead to pneumonia. If pneumonia sets in, antibiotics may be necessary to help clear the infection. At this stage, getting phlegm out of the dog’s system is the key for recovery, which is why cough suppressant medication is not appropriate. Intense coughing can be painful for your pet, so limit activity; the more they move around, the more they will cough.

If you have other dogs in the house, they will probably get canine cough too, but you can take some precautionary measures such as keeping them apart (quarantined) and washing your hands after contact with each dog. Use bleach to clean areas where your sick dog has been.

If your pet is not improving in 2 or 3 days please take your dog to your vet.

Other secondary signs may be present such as depression, lack of appetite, fever, blood in phlegm or difficulty breathing. If so, please take your pet to your vet.

Importantly, if your dog does have canine cough, please don’t take them into a situation where they will put other dogs at risk of infection.

We are very open about canine cough and will make contact with you a couple of days before your visit to let you know if we have a serious outbreak.

What vaccination does my cat need?

Our minimum entry requirement is an F3. This ideally should be done 14 days prior to entry. If it is a booster (that is an annual update) then a shorter waiting period applies.

If it is a kitten, then their vaccinations must be fully complete at least two weeks prior to entry to the cattery

What does the Pet Resort feed the pets?

Our dog wet food is provided by a Sunshine Coast pet food company called TLC Pet Foods.  It is a ‘bucket’ product that contains beef/chicken, pasta, rice and vegetables, mixed together in a meatloaf texture. We also have fresh roo mince, chicken mince and bones.

Our dog dry food is a high quality product active dog food by Royal Canine. Our dry foods are specifically formulated for dogs and are based on years of research. If your dog normally loses weight when they are away from you, then we do have a formula for active dogs. Please ask on check-in for any dietary requests.

We offer fresh chicken mince and bbq chicken to our fussy guests.

Our cat guests are fed a combination of Royal Canine dry food and Whiskers wet food.

You are more than welcome to bring along your own food, especially if your pet is fussy or has special dietary needs.

Why does my pet always lose weight at kennels?

It is worth noting here that weight loss is a very common issue with boarding kennels and Pet Resorts for several valid reasons. Firstly, boarding, no matter how wonderful the facility is, is stressful. The pet will always want to be with its owners. Even if your friend looks after the pet in their own home, they will almost always lose weight.

Secondly, it is very busy and active at the Pet Resort. Dogs are barking, jumping around and generally burning off energy. We have our team, busy at the Pet Resort from 6 am to 6 pm. It’s not like at home, where they sleep when you’re away. Not a lot of sleeping happens at the Pet Resort!

There are a few solutions we can try. If you think your pet may be prone to dropping weight then please request twice daily feeds. However, this sometimes has the opposite effect and actually gives the pet runny bowel movements.

Alternatively, if they do lose weight, don’t fret, and simply feed them twice a day, when they return home. This will normally return them to their ideal weight within 2 weeks. If you are worried then please talk to your vet.

We do have a service where we can weigh the pet every couple of days.

Unfortunately, sometimes we don’t notice that the pet has lost weight, until it’s too late (ie they’ve already lost the weight).

Dr Harry has stated that the average weight loss is around 2kgs.

Please also remember that your dog could put weight on!

What happens if the pet is not eating?

Occasionally pets don’t eat in our care, especially on the first night. This is not generally a concern unless it has continued for a few days. If necessary, we will hand feed your pet and we will certainly phone the vet if we have any concerns.

We have never had a pet starve (sorry – it’s the bbq chicken, our secret weapon!).

What bedding is provided?

At the Pet Resort we provide beds for our dogs. They are off-the-ground beds with a shade cover fabric. We prefer that you don’t bring your own bedding or possessions, as they can get lost, soiled and damaged. If you, however, really want to bring your dog’s own bedding/toy, you can do so, as long as you are prepared for them to be damaged or destroyed – please only bring things you are not attached to.

Some dogs will need ‘jackets’ in winter as they are not used to the colder nights.

For cats you need to provide bedding. If you forget we do have spares.

What is the daily routine?

We start our day cleaning the rooms and the PlayTime yards. While your pet’s room is being cleaned, we let them out into the exercise yard for a complementary PlayTime. Presently we have 14 PlayTime yards. They will have the opportunity to sniff around and do some toileting etc. If you would like extra PlayTime, then this can be arranged as part of our exercise program.

Our daily routing changes depending on the needs of our guests and whether we are in our peak periods. Generally our routine is that we feed our pets in the early afternoon with morning feeds for our pets who have 2 feeds per day.  Our feed is supervised by one of our competent team members. We will indicate on the pet’s Resort Report if they have eaten. If you normally feed your pet in the morning, please be aware that when they come home again they will ‘round you up’ in the afternoon for a feed! You can ignore them and put them back to their normal routine. If you really want to keep up the morning feed, then we are happy to accommodate this but please be aware that our other guests will be fed in the afternoon, so they may feel left out.

Most medications are also done in the morning, with special afternoon ones, being done in the afternoon.

During the middle of the day we hydro-bath dogs and organise PlayTime and WalkTime. This normally takes up most of the afternoon. We have a lovely pool for our water-savvy guests.

A “Resort Report” is completed daily and is like a journal of your pet’s holiday. It covers basic health issues such as eating and toileting as well as a more general comment about your pet. This is yours to keep when your pet returns home.

What if my pet is really stressed?

Very occasionally a pet hasn’t coped with being at the Resort. In this situation we might, for example, keep it in the Reception building. In all our years (since 1998) we have never called an owner home from their holiday, because their pet is stressed.

We are all pet experts here and we all love animals. Our charter is to provide high levels of pet care. If your pet is that unhappy, we’ll carry it around with us, if we absolutely have to (and yes we have done that before!).

We have a dog, a border collie, who spends his holiday sitting under our Office Team Member’s desk, at her feet. He was really happy, and even slept the night in our Reception.

We guarantee that we will not let our guests suffer. Our number one goal is to provide a well-being guarantee to all who holiday with us.

What if my pet is really unhappy?

If your pet is unhappy we will find an option to cheer them up. This might be caring for them in our Reception or even putting them in the Cattery. Since 1998 we have never called an owner home from their holiday because their pet is stressed.

We are all pet experts and we love animals. Our charter is to provide high levels of pet care. If your pet is really discontented, we’ll carry it around with us (and yes, we have done that before, many times).

On one occasion we had a dog that spent his holiday sitting under our reception desk. He was really happy and even slept the night there. As long as the pets are happy we are happy. We guarantee that we will not allow your pet to struggle.

What if my pet dies?

In the unfortunate event that your pet passes away during its stay we will do our best to contact you to discuss your needs. If you have an aging pet you may wish to discuss this with us at check-in. If your pet does die whilst in our care and we cannot contact you, we will keep your pet (with dignity) in our facility until your return.

How does the Stafford Arrival and Departure Lounge work?

You simply drop your pet off at the Stafford Arrival and Departure Lounge and we will collect them in our air–conditioned Resort Shuttle at lunch time. Your pet will travel in comfort for the 55 minute trip to our luxury Sunshine Coast-based Pet Resort.

 

Call 1300 228 364 or
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